Last updated August 3, 2026 · Effective August 3, 2026
One person reads this inbox, and they actually reply.
Get in touch
We aim to answer within one business day. Billing problems and accessibility reports get looked at first.
Postal address: 1474 Scott Road, Saint Johns, FL 32259
Things you can do yourself, faster
| You want to | Where |
|---|---|
| Cancel your subscription | My studio, then Manage billing |
| Update your card | My studio, then Manage billing |
| Get an invoice or receipt | Manage billing, invoice history |
| Export your quotes | My studio, Export quotes (CSV) |
| Download everything you have | My studio, Download backup (JSON) |
| Delete your account | My studio, Delete my account |
| Check where a rate came from | The Rate guide tab, or Sources |
Sign-in trouble
The code is emailed the moment you ask for it and is valid for ten minutes.
- No code? Check spam. Codes come from our sending address; adding it to
your contacts helps.
- Code rejected? Codes are single use. Request a fresh one.
- Locked out of the email itself? The email address is the account, so we
cannot move an account to a new address without being able to verify the original. Email us and we will work out what is possible.
Reporting a wrong rate
Please do. Send the category, the row, and what the source says, and we will correct it or explain the difference. See Sources for how the figures are put together.
Reporting a security issue
Email rider@ridervo.com with the details and how to reproduce it. Please give us a reasonable chance to fix it before making it public. We will not pursue anyone who reports a genuine issue in good faith.
What this service does not do
We are not an agent and cannot negotiate for you, and we cannot tell you what a specific client will pay. What we can do is show you what the published references say and how the total was built, so the conversation with the client is yours to have.